Digital Signage Services
About this service
Provided By |
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Other names for this service |
FWi, Four Winds Interactive, Digital Signage @ Illinois |
Service documentation |
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Why to use this service |
Digital Signage Services provides a content management platform for customers to develop, schedule, and manage media content and templates on Digital Signs. The service provides opportunities to share content and deliver campus emergency notifications. |
Features |
Digital Signage Core Service, Digital Signage Managed Player Service, Digital Signage Installation, Planning, and Coordination |
Getting and using this service
Who can use this service |
Faculty/Staff |
How to get this service |
Requests should be sent to the Digital Signage Service team at digitalsignage@illinois.edu. |
Cost |
Each feature of Digital Signage Services has associated costs: Service charges to customers for Digital Signage Service cover the costs related to staffing, service infrastructure (VM server hosting), and software.
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How to use this service |
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Quotas and usage restrictions |
All digital signage requests must be approved and submitted by a designated contact in the department. Customers must use remote desktop software to connect to the content management software. This software is not provided with Digital Signage Services. |
Sensitive data considerations |
Customers must ensure that all digital signage content is appropriate and follows and all campus standards, guidelines, and best practices for identity, privacy, security, accessibility and other applicable rules. |
Hours and support
Standard service hours |
8:00 a.m. to 5:00 p.m. Monday through Friday |
Scheduled maintenance hours |
Routine patching and maintenance of servers and managed digital signage players will be done during standard maintenance windows occurring from 3:00 a.m. to 8:00 a.m. CST, every Weekday. Such tasks are predominantly automated and will have minimal impact upon service availability. Maintenance that has the potential to impact service availability, alter the experience of; or require action from the customer will be scheduled and managed appropriately as a planned outage. |
Staffed support hours |
8:00 a.m. to 5:00 p.m. Monday through Friday |
How to report issues |
EmailĀ digitalsignage@illinois.edu |