Digital Signage Services

About this service

Provided By	Student Affairs Technology
Other names for this service	FWi, Four Winds Interactive, Digital Signage @ Illinois
Service documentation	Digital Signage Knowledge Base
Why to use this service	Digital Signage Services provides a content management platform for customers to develop, schedule, and manage media content and templates on Digital Signs. The service provides opportunities to share content and deliver campus emergency notifications.
Features	Digital Signage Core Service, Digital Signage Managed Player Service, Digital Signage Installation, Planning, and Coordination

Who can use this service	Faculty/Staff
How to get this service	Requests should be sent to the Digital Signage Service team at digitalsignage@illinois.edu.
Cost	Each feature of Digital Signage Services has associated costs: Service charges to customers for Digital Signage Service cover the costs related to staffing, service infrastructure (VM server hosting), and software. Charge Per: Customer (College/Unit) Recurring Charge: $2300 per year billed monthly and $50/device per year billed monthly.
How to use this service	Content is managed through the Four Winds Content Manager, which is only accessible via a remote desktop connection.
Quotas and usage restrictions	All digital signage requests must be approved and submitted by a designated contact in the department. Customers must use remote desktop software to connect to the content management software. This software is not provided with Digital Signage Services.
Sensitive data considerations	Customers must ensure that all digital signage content is appropriate and follows and all campus standards, guidelines, and best practices for identity, privacy, security, accessibility and other applicable rules.

Standard service hours	8:00 a.m. to 5:00 p.m. Monday through Friday
Scheduled maintenance hours	Routine patching and maintenance of servers and managed digital signage players will be done during standard maintenance windows occurring from 3:00 a.m. to 8:00 a.m. CST, every Weekday. Such tasks are predominantly automated and will have minimal impact upon service availability. Maintenance that has the potential to impact service availability, alter the experience of; or require action from the customer will be scheduled and managed appropriately as a planned outage.
Staffed support hours	8:00 a.m. to 5:00 p.m. Monday through Friday
How to report issues	Email digitalsignage@illinois.edu